Ticky Helpdesk - Support Ticketing System & Knowledge base icon

Ticky Helpdesk - Support Ticketing System & Knowledge base

Ticky Helpdesk - Support Ticketing System & Knowledge base

Description

Ticky Helpdesk is exclusively sold on Envato

Version : 1.7.0

Ticky is a self-hosted Help Desk Software with a very clean and simple user interface that will help you to manage your customers’ support tickets and your online knowledge base in an efficient way.

Features

  • Tickets Management
  • Knowledge Base Management
  • Customers and Employees Management
  • Categories Management
  • Knowledge base rating
  • Knowledge base friendly URLs
  • Knowledge base search
  • Social Login, users can signin with Envato, facebook and google.
  • Multilingual you can add / translate the app to your own language just from the Dashboard
  • Receive Email notifications on each new Ticket or Ticket reply
  • Auto close ticket, Resolved tickets can be closed after X days automatically
  • Auto assign Tickets to available agents
  • Manage Saved replies to quickly answer common tickets
  • Search for Customers, Articles, Tickets and categories for admins
  • Professional Design
  • Rich Text Editor with upload image support
  • Easy Installation and update
  • High Performance
  • And much more…

Demo

Admin account : 
Username : admin@demo.com
Password : 12345678
Agent account : 
Username : agent@demo.com
Password : 12345678
Customer account : 
Username : customer@demo.com
Password : 12345678

Requirements

  • PHP version >= 7.4.0
  • OPENSSL enabled
  • mysqlnd enabled
  • PDO enabled
  • mbstring enabled
  • enizer enabled
  • xml enabled
  • ctype enabled
  • fileinfo enabled
  • json enabled
  • zip enabled
  • bcmath enabled
  • GD_library enabled
  • iconv enabled
  • exif enabled

Documentation and Support

You can find online the documentation and get support on the following link

Change log

Update 1.7.0 – 26 July 21

Fixed : Bug on register page
Fixed : Errors not show 

Update 1.6.9 – 19 July 21

New feature : Manager role permissions from Settings page
Single page (Articles, Categories, saved replies, Settings page)
New feature : Articles multi-Language
New feature : User custom fields
New feature : Auto save ticket reply on browser as draft
New feature : reply attachments ( Agent / admin can can send attachments with ticket reply )
Fixed : Known Bugs and Issues

Full change logs

External listing. code.market does not sell this product and does not process payment for it. Pricing, payment, delivery, licensing, refunds, and support are handled by the third-party merchant on its own website. We may earn an affiliate commission from a referral. Details.

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