Ticksify - Customer Support Software for Freelancers and SMBs icon

Ticksify - Customer Support Software for Freelancers and SMBs

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Ticksify - Customer Support Software for Freelancers and SMBs

Description

Due to the fact that Envato API doesn’t have a sandbox mode, I have decided to record a video on how to create a personal token and use it to fetch items from Envato to your product database. Please take a look at the video preview of this item.

Introduction

Ticksify is a simple, self-hosted and easy-to-use customer support application built with Laravel, Livewire, and Tailwind CSS. It is a fully responsive and mobile-friendly application. A perfect solution for small and medium-sized businesses to manage their customer support. It is a great alternative to other expensive customer support software like Zendesk, Freshdesk, etc.

Tech Stack

  • Laravel 9
  • Livewire
  • Alpine.js
  • and Tailwind CSS

Features

The current release of Ticksify covers most of the basic features for a complete eCommerce platform including:

  • Integrated with Envato API
  • Knowledge Base
  • Ticketing System
  • Customer Portal
  • Agent Portal
  • Admin Portal
  • Multi-language Support
  • Multi-timezone Support
  • Email Notifications

Demonstration

Please be noted that all data will be reset to its default state every hour.

Customer account login credentials:

Agent account login credentials:

Admin account login credentials:

Documentation

To make it easy for you to install and manage Ticksify, I have created an online documentation website. Check it out at: docs.ticksify.com

Releases

1.2.3

Features
  • Added product managers role
  • Added image upload in the comment section
  • Added video upload, code and code block for the article editor
  • Added comment filter
Bug fixes
  • Fixed the word wrap issue that was occurring on long lines of text.
  • Fixed the breadcrumb error that occurs when there is no collection associated with a given article.

1.2.2

Features
  • Added new pagination style for comment
  • Added new auto assignment feature
Bug fixes
  • Fix ticket submission on the category of Envato products that do not require a license
  • Fix the confirmation while deleting an article
  • Fix logo and favicon upload issue
  • and some typo fixes

1.2.1

Minor bug fixes and performance improvements.

1.2.0

Features
  • Added new dark mode feature
Improvements
  • Lot of styling improvements
  • Upgrade to Laravel v9.37 which make blade rendering up to 92% faster

1.1.1

Minor bug fixes and performance improvements.

1.1.0

Features
  • Added User/Agent ban hammer
  • Added ReCaptcha v3 support
  • Added in-app notification
  • Added collapse/expand on every setting’s section
  • Added user registration enable/disable
Improvements
  • Change ticket priority from normal to medium
  • Set smaller width of user/agent list
Bug fixes
  • Fix the error when the user submits a new ticket and there is no category available
  • Prevent the user submits a new comment if the ticket has been closed

1.0.1

Minor bug fixes and performance improvements.

1.0.0

The first release.

Categories

codecanyonSoftwareHelp And Support Tools

Tags

helpdesklaravellivewiresupport portaltailwindcssticketing system

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