Idea Feedback Management System CRM - Feedback & Feature Requests for your Products / Services

Description

Idea is a Feedback Management System based on React Framework & CodeIgniter 4, making Customer Feedback Management easy as 1-2-3. Its purpose is to provide you insights about what customers REALLY want, making decision-making process easy. It can be used from product owners, webmasters, Envato authors or offline feedback seekers, in order to provide valuable insights from customers or service/product users.

It allows multiple Products/Services (boards), so you can massively generate feedback about multiple products/websites/services – manage, prioritise, and track feedback! Simply ask your users to review, submit feature requests, vote feature requests, as per their likings and end up in valuable reports that will help you turn great ideas into reality.

Demo

Frontend demo (front-user experience):

Backend demo (admin area): /admin Username: themesic Password: ideascript

By using Idea, you can Listen to your customers/supporters in the more useful way and help them achieve greatness with the use of your product/service/website, without paying monthly commission fees at SaaS services! Collecting feedback is critical for the maturation of your product/service. Stay ahead of the competition by listening to what your users really want.

Did you know that 98% of the product/services owners maintain their products’ feedback in a messy way and multiple places?
Did you know that you can save up to 12hrs per week, having your feedback gathered, ready for evaluation?
Did you know that product/services owners who hear their customers feedback, usually grow their businesses faster?
Did you know that end-users of your product/service are the best persons to submit ideas about them?
Did you know that Idea is the only selfhosted script out there with zero monthly costs?

Feedback Management is the epicenter of success!

Build better products/services/websites with customer feedback. Idea helps teams collect and prioritize customer feedback in one place, based on votes and ideas submitted. It provides Advanced, exportable reports, so you can take corrective measures or provide new features for better customer experience. Enhance your customer loyalty and improve your overall business.

Idea FMS makes easy to collect feedback you’re already receiving through emails/chats or other sources.
Idea FMS automatically organises all the feedback you’re receiving and reports it to the respective persons.
Idea FMS allows roadmap updates after a staff member approves a suggestion and creates reports to easily find what’s important/planned/completed.
Idea FMS allows you to mass update all involved feedback users, once a feature is out or changes state.

Stop spending time on surveys, testing and rest actions! You dont need to guess what your customers want with time-consuming analysis, extra budget and efforts. Idea will help you in improving products/services, measuring customer satisfaction levels, keep customers happy and have them feel more valued after the feedback process.

Documentation & User Guide

It takes only a few seconds to be installed and activated. Documentation can be found online, and it contains everything you need, from Installation process to Every signle features explanation!

Technical Details of Feedback Management Script

Frontend Features:

React Framework
reCAPTCHA Spam protection by Google
Submit of anonymous feature requests
Optional Registration for receiving updates
Feature Suggestions’ Upvotes
Feature Suggestions’ Comments (discussion)
Multiple Products/Services
Roadmaps
100% Translate ready

Backend Features:

Multiple Administrators
Multiple Employees (with restricted admin actions – only to moderate users feedback)
reCAPTCHA Spam protection by Google
Dynamic Roadmap Categories
Filters and moderation procedure
Reporting
100% Translate ready admin area

Requirements:

PHP version should be at least 7.3+ (8x versions are supported)
MySQL (5.1+) or related database (ie PostgreSQL, SQLite3, MSSQL)
MySQLi should be enabled/supported
GD should be enabled/supported
cURL should be enabled/supported
mbstring should be enabled/supported
intl should be enabled/supported
json should be enabled/supported
mysqlnd should be enabled/supported
xml should be enabled/supported
date.timezone should be set to the local one
zlib.output_compression should be disabled
Apache webserver (you will need to provide the necessary rewrite rules for nginx)
React and CodeIgniter’s 4 requirements
You need to have write permissions at script’s folder
You need to have database and database user creation permissions

While this list is supported in 99.99% of the hosting providers out there, we strongly suggest that you ensure the availability of them prior purchasing the item, by contacting your hosting provider.

Got questions?

If you have any questions, feel free to raise a support ticket at our support area. Guys from support department will get back to you as soon as possible with a reply.